1.) I'm not a studio owner, can I still make a purchase for myself?
Yes, please email us at vicky@poledanceplayground.com for information.

2.) How do I get a wholesale merchant account?
To buy wholesale, you must have a resale certificate issued from your state.  On the homepage, click “sign up now” and complete all information fields.  You will receive an email requesting you to submit a signed resale contract and a copy of your resale certificate.  You can send us a copy by faxing it to (805) 981-2270 or by scanning and emailing it to vicky@poledanceplayground.com.  Approval takes less than 24 hours once documents are verified.  You will receive an email letting you know your account have been approved.  It is a one time process.

3.) What is a resale certificate?
A resale certificate is required by law for any seller that plans to sell merchandise for resale. If your business is in California, you need to fax a copy of a valid resale certificate to us:

Download resale certificate (check your download folder in your browser)

4.) I forgot my password, how do I retrieve it?
Go to the homepage and click "forgot password."

ORDERS:

1.) Is there a minimum order requirement?
No, we do not require minimums from our clients.

2.) How long does it take to ship an order?
Typically 6-8 business days.  Keep in mind if you order at night or on the weekend the order won't process until the next business day.  We don't ship on major holidays.

3.) How do I know when my order has been shipped?
When are logged into your account, the status will say "shipped."

4.) Do you take phone orders?
Yes, please call us at (424) 258-0266

ITEMS & PRODUCTS:

1.) The quantity field says "0" for a certain color and size.
That means we are sold out.  Please contact us to see when we will get it in stock.


OTHER:

1.) Can you print logos?
We currently do not print logos for orders under 500 pieces.

2.) Do you ship internationally?
No, we currently do not offer international fulfillment.



SPONSORSHIPS:

1.) Do you sponsor pole events or shows?
Yes, we're proud to support the pole dance community.  We sponsor and donate to events that we feel strongly about.